Help

 

Frequently Asked Questions

I can't log in. How do I get a new password?

Visit the Reset Password page and follow the instructions there to set a new password.

When I try to confirm my new password, the page freezes.

Clear the cache of your internet browser and then reset your password again. Microsoft has instructions for clearing the cache of Internet Explorer 6.

How do I change my email address?

Log in and go to your Edit Email Settings page. On this page you can add or remove email addresses. To add an email address, type your email address into the 'Add Address' field and click the 'Add' button. To remove an email address, choose 'Remove Address' from the drop-down list under 'Change' next to that email address.

When I try to send a file to my online group via the web, the page freezes.

If you wish to share a link to a webpage with your group, simply paste the URL of the webpage into the Message section of the page, along with the rest of your post.

You should only use the File section of the page to select and upload a file that is saved to your local computer.

How do I delete a post? How do I delete a file?

Because messages and files in OnlineGroups.Net (Start a Message Board or Forum on a Free Website) groups are sent out via email as well as being displayed on the web, we cannot alter or delete any post or file once it has been added to the group. (If we did that, then the email version would be different from the web version, which would be very strange.) Instead, we encourage you to post another message correcting your previous one.

When I send an email to my Online Group, I receive an email telling me I am not a member of the group even though I am.

Your email account might be configured such that your outgoing messages are sent from an email address slightly different from the one at which you receive messages. If so, the system will not recognize your sent emails. If the rejected address mentioned in the email is not listed on your Edit Email Settings page, add it.

I sent an email to my Online Group. Why hasn't it appeared in the Topics section of my Online Group?

First, check that the message was sent to the Online Group. If it was, you will have received a copy of your own message. It will have a shortened version of the Online Group name in the subject line (e.g. [groupname]). If you got the message and it is not in the Topics section of the Online Group on this website, please . If you did not receive the message, check to make sure the email address you sent it to was correct. Also check that the email address you sent the message from is registered to your profile. You can do this by going to your Edit Email Settings page. You can change your email address(es) there if neccessary.

On my 'Edit Email Settings' page, what does 'Default' mean?

If you select 'Make default' under 'Change' next to your email address, you will receive posts from all your Online Groups at that address unless you specify otherwise.

I'm still stuck. How can I get help?

If your question is still unanswered, you can address it to .