All posts in the topic Removing and adding a member (Short link)

From: Walter Logeman Date: Apr 27 03:51 UTC Short link

Hi,

I have a member who is in several groups.  They can't edit their
profile as they don't know their old email address or get mail through
that, they can't get a new logon.

I can't edit their profile.

What I am doing is removing her from both groups, adding her again.

Am I on the right track here or is there a better way?

~

I have another member who can't get onto the web - long-standing
problem.  I think it may be a similar situation but I can't remove her
from the other group as it is non another OnlineGroups.Net site with
another administrator.

Can a site administrator remove a person from all groups on the site?
  That might be useful to fix some of these complex members.


Warm wishes,
    

Walter

From: Walter Logeman Date: Apr 27 04:09 UTC Short link

Hi again,

I see that removing her from both groups still does not remove her
from the site.

I have not re-added her to avoid more confusion.

Where to from here?

Warm wishes,
    

Walter


Walter Logeman wrote:
> Hi,
>
> I have a member who is in several groups.  They can't edit their
> profile as they don't know their old email address or get mail through
> that, they can't get a new logon.
>
> I can't edit their profile.
>
> What I am doing is removing her from both groups, adding her again.
>
> Am I on the right track here or is there a better way?
>
> ~
>
> I have another member who can't get onto the web - long-standing
> problem.  I think it may be a similar situation but I can't remove her
> from the other group as it is non another OnlineGroups.Net site with
> another administrator.
>
> Can a site administrator remove a person from all groups on the site?
>   That might be useful to fix some of these complex members.
>
>
> Warm wishes,
>
> Walter

From: Walter Logeman Date: Apr 27 05:58 UTC Short link

Got it!

Thanks for your quick replies, Alice, on a Sunday too!

Warm wishes,
    

Walter




Alice Murphy wrote:
> Hi Walter,
>
> It is not possible to remove a user from the site entirely. If the old
> account has been removed from all groups, then you can go ahead and
> create a new account using her new email address.
>
> There will be two site member accounts with the same name, but they will
> have different email addresses associated with them, and only the new
> one will be a member of any groups.
>
> Kind regards,
> Alice