OnlineGroups.Net Administrators

 

Site Administration FAQ

How do I start a group?

You can start as many groups as you like on your site.

To start a group, log in and visit the site home page. Then click "Start a Group", enter a group ID and Title, and click "Start".

How can I invite people to join my group?

If your group is public, then there are three ways to invite people to your group.

  1. Simply send them a link to the home page of your group. There is a link there that enables people to sign up and join the group.
  2. If you are a Site or Group Administrator, navigate from your group to "Group Admin", then "Add Members to…". There you will find three options for adding people to your group. There are instructions for adding members to a group, in the Admin Manual. Hint: before using this method, it is a good idea to email your invitees to let them know to expect the invitation. This will get them more interested in joining your group.
  3. On the "Add Members" page, you will also find code to add a Sign Up box to a website.

If your group is private or secret, use "Add Members" in Group Admin, as described above.

How do I change the title of my site?

You can change the site title to anything you like, as long as it complies with the OnlineGroups.Net Acceptable Use Policy.

Change your site title as follows.

  1. Log in to your site, using the account that you used to create the site.
  2. Navigate to the home page of your site.
  3. Click "Change the Site Name".
  4. Enter a new site name and click "change".

How do I set up a custom domain for my site?

All OnlineGroups.Net sites, including free sites, can use a domain that you own. Your site will then appear at http://yourdomain, and your online group email addresses will be @yourdomain.

To set up your online groups site at your domain, the ISP that manages the DNS for your domain will have to make two simple changes to set up the new subdomain. Please check that your domain complies with our Terms of Use, and then ask your ISP to make the two settings listed below, for the domain you wish to use on your Online Groups site.

  1. Set the A record to '67.228.108.202'.
  2. Set the MX record to 'smtp.onlinegroups.net'.

Once this is complete, please and we will configure your online groups site to work at your domain.

How can I find my site?

If you have started a site but can not find it, visit your profile. Your profile will show a list of the sites that you are a member of.

How can I delete a site that I don't want?

You can not delete an OnlineGroups.Net site. You can, however close the groups on the site so that no links to profiles are visible on the site.

See also:

How can I delete a group that I don't want?

You can not delete a group on your OnlineGroups.Net site. You can, however, close a group. To close a group, set the group privacy to secret, and remove all the members, so that only no-one except you (site administrator) is able to see it.

See also:

How can I delete a profile that I don't want?

You can not delete your OnlineGroups.Net profile. If you have made posts to groups, a link to your profile will be shown on those posts. If you have not made any posts and you are not a member of any groups, only the Administrator of any groups you have joined and left will be able to see a link to your profile.

How does OnlineGroups.Net handle bouncing email addresses?

A bouncing email address is one where there is currently either no email server, or no email box to match an email address that has been added, and verified, by a group member, or when the email server rejects the message for some reason. When OnlineGroups.Net sends email to a bouncing email address, a new message is sent back to OnlineGroups.Net stating that the original message could not be delivered.

The first time OnlineGroups.Net receives a message to say an email address has bounced, it sends a message to all other verified email addresses (if there are any) for the user in question, letting them know that an email to one of their email addresses has bounced.

If emails to an email address bounce more than five times, on different days, during a 60 day period, the email address is set to being unverified.

How can my group members get help with online groups?

Your users get help with your site from you, or the other support people you nominate. They can also use the Help resources on your site, or contact OnlineGroups.Net for support.

 

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